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Consumer (online) dispute resolution

What is consumer dispute resolution (CDR)? And what is online dispute resolution (ODR)? How do they increase trust between consumers and businesses whilst improving market functioning in digital economies?


In this second installment of our consumer-focused paper series, Dr Ying Yu (Director of the Digital Trust Cluster, Scopium) and Dr Alex Chung (Partner, Scopium) explore these topics in the two publications below.


Consumer trust in the digital economy: The case for online dispute resolution (ODR). UNCTAD Research Paper, Number 72 (2021): https://unctad.org/publication/consumer-trust-digital-economy-case-online-dispute-resolution


CDR: Catalyst for China's E-commerce. In: Delivering Justice: A Holistic and Multidisciplinary Approach. Bloomsbury Publishing (2022).

9781509961573.ch-018
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